Conflict Resolution & Personal Safety Training
Recognise, prevent, and safely de-escalate conflict in the workplace. CSTF Level 2, CPD-accredited, fully online.
Duration
1.5 – 2 hours
Format
Fully Online & Mobile
Certification
CPD Accredited (3 yrs)
Audience
CSTF Level 2
About This Course
This interactive eLearning course equips healthcare staff with the knowledge and skills to recognise, prevent, and safely manage conflict situations in the workplace - from early warning signs through to de-escalation and post-incident support.
What You'll Learn
Recognise the causes and stages of conflict, and the warning signs that precede it
Use verbal and non-verbal communication to de-escalate a situation
Understand cultural factors that affect communication during conflict
Maintain a safe distance and apply the legal concept of "reasonable force"
Know what support is available after a violent incident, for yourself and colleagues
Who This Course Is For
All healthcare and care staff who may encounter conflict situations at work, including clinical, non-clinical, and front-of-house teams.
Assessment & Certification
Includes knowledge assessment quizzes. On successful completion, learners receive a CPD-accredited certificate, valid for 3 years. Local practical training may be required for certain roles.
CERTIFICATE OF COMPLETION
Conflict Resolution & Personal Safety
Equip Your Team with Essential Safety Skills
Start this 1.5-hour online course today and build a safer, more positive healthcare environment.
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